General conditions and terms

"IMaGE" is a registered trademark of IMaGE Performing Arts Promotion Veranstaltungsorganisations GmbH., A-1130 Wien, Orangerie Schönbrunn.
Member of the Vienna Chamber of Commerce, department of recreational businesses.
Holder of a business license for the unrestricted businesses "concert organization" and "concert agency".
Registered with the Commercial Court Vienna with the company register number 152937h, the VAT identification number ATU41952605 and the DVR number 1033018 (data registration number). IMAGE Performing Arts Promotion Veranstaltungsorganisations GmbH is the organizer of the Schönbrunn Palace Concerts.

The concerts take place daily at 8:30 PM at the Schönbrunn Orangery; there is no concert on December 24th and the concert takes place at 7:00 PM on December 31st. On selected days, concerts may take place in the Great Gallery or the White Gold Rooms of the Schönbrunn Palace. In exceptional cases, concerts may take place at the Vienna Music Society, the Vienna Concert Hall or the Schönbrunn Palace Theater. Please note that customers may not claim a specific concert call for the concert.

Bookings

Online bookings are made by credit card only. Tickets are not valid until payment is received in full. By providing the credit card number as well as the credit card's expiration date, the customer authorizes IMaGE to charge the credit card with the total amount of the booking following the booking confirmation even without the holder's original signature.

Cancellation

The Mail Order and E-Commerce Sales Act does not apply to contracts entered into with IMaGE relating to recreational services, especially tickets for events (cf. article 6, paragraph 3 of Council Directive 97/7/EC). This implicates, among other things, that the customer has no revocation right (cf. § 3, paragraph 4, clause 2 of the Austrian Consumer Protection Act). Therefore, every ticket order shall be binding immediately upon confirmation by IMaGE and obliges the customer to pay for the tickets ordered.

Delivery, use

Your concert tickets will be put aside for you at the box office. If you have purchased a package, may we ask you to pick up all your vouchers at our office located at the Orangery ahead of time. Upon request, IMaGE will ship concert tickets via Austrian registered mail. Delivery expenses are charged to the customer. IMaGE does not assume liability for any tickets lost in the mail. Please note that IMaGE cannot assume liability for the incorrect delivery by third parties, i.e., the postal service or, if applicable, messenger services. IMaGE shall hence not be responsible for any compensation claims resulting from the failure to deliver the tickets. Admission tickets may not be used improperly; they may not be copied or modified. By using the admission ticket, the user automatically accepts the organizer's general terms and conditions as well as the house rules at the venue.

Cancellation of events, changes, refunds

If an event is cancelled, original tickets may be mailed in for a refund by registered mail up to two months following the scheduled date to IMaGE, Orangerie Schönbrunn, A-1130 Wien. Your name and bank account number, banking institution and bank identification number are required for the retransfer. We reserve the right to minor changes or justified changes regarding the cast and program. In the event of a cancellation, rescheduling, change in program or cast no compensation for expenses (e.g. travel, hotel, advance sale fees or shipping fees) shall be given.

General stipulations

Viennese event law requires all guests to check their coats or jackets in the cloakroom. The service of the cloakroom is subject to a fee.
In the event of a fire or other disasters, please follow the instructions given by present staff members. Please remain calm!

Photography or video recording is not permitted during the concert. Beverages are permitted in the bar area and the patio only.

Data protection

The customer acknowledges that all electronically provided data will be processed electronically by IMaGE for the purpose of contract administration. The customer also agrees to the transfer of this data to affiliated companies (parent company or subsidiaries) in accordance with the legal provisions and restrictions of the Data Protection Act 2000. Please note that the customer may revoke this consent at any time.

House rules, court of jurisdiction, applicable law

By purchasing a ticket, guests accept the house rules of the Schönbrunn Orangery as displayed in the Orangery. The court of jurisdiction for business customers and international private customers is the competent court in Vienna; the court of jurisdiction for national private customers is their locally competent court. These terms and conditions are governed by Austrian law. excluding the conflict-of-laws rules.

Vienna. January 2004